Refund Policy

Summary

The 30% advance confirms your order and is non-refundable. The 70% balance is never charged until you approve your preview. If your album arrives damaged, incomplete or with a printing defect, report it within 3 days of delivery — transit damage needs an unboxing video — and our team will review it and put it right. A wrong item is replaced rather than refunded (section 4), and printing, dispatch and delivery times are estimates (section 5).

1. Advance Payment (30%)

The 30% advance confirms your order and reserves design and production capacity for it. Once the order is confirmed, this advance is non-refundable.

Every album is designed from scratch for one customer, so the work and the slot are committed as soon as the order is placed. If something has gone wrong, talk to us — team@trippal.in or WhatsApp with your order ID — and we will help wherever we reasonably can.

2. Balance Payment (70%)

The remaining 70% is due only after you review and approve your PDF preview. You are never charged the balance without your explicit approval. If you choose not to proceed after reviewing the preview, the 70% is never charged — and the 30% advance is non-refundable.

3. Damage, Printing Defects and Courier Issues

If your album arrives damaged in transit, with something missing, with a genuine printing defect, or affected by a verified dispatch or courier issue, please report it within 3 days of delivery — from “Report a delivery issue” on your Track Order page, or by emailing team@trippal.in with your order ID.

Transit damage or a missing item needs a continuous unboxing video recorded from the sealed parcel; a genuine print defect needs clear photos (a video is welcome). Start the unboxing video before the parcel is opened and keep recording until the album is out — it is what lets us verify transit damage with the courier.

Our support team reviews every report and decides the remedy — nothing is reprinted or re-sent automatically on a report alone. Once verified, we arrange a reprint or replacement of the affected album at no cost to you.

Reporting quickly genuinely matters: courier damage claims close within a few days of delivery, and a late report can leave the issue impossible to verify.

Nothing here limits your rights under applicable consumer law in respect of goods that are defective or not as described.

4. Wrong Item Received

If you receive the wrong item, tell us within 24 hours of delivery (Track Order → Report a delivery issue, or our support channels). We'll arrange a pickup from your address at a convenient time and deliver your correct album. Wrong-item cases are resolved by replacement — not by refund.

The damage, missing-item and printing-defect rules in section 3 above are unchanged and still apply alongside this.

5. Timelines and Delays

Printing, dispatch and delivery times — for example, dispatch in 4–5 working days after full payment — are tentative estimates, not guarantees. They can change because of weather, courier delays and other conditions outside our control. A delay on its own does not qualify for a refund or cancellation. If your order is running late, we will keep you informed.

6. Delivery Issues

If your album is lost in transit (confirmed by the courier as lost), we will reprint and reship at no cost. If a package is marked delivered but not received, please contact us and we will investigate with the courier partner.

We are not responsible for delivery failures due to incorrect address information provided at checkout.

7. Confirmed Upgrades

You can upgrade your album — a larger size, or LayFlat binding — during the preview stage. Once an upgrade is confirmed and applied to an order, it becomes part of that order and cannot be downgraded. The price difference is added to your remaining balance.

8. Design Files

Design previews are shared with you for review and approval as part of the design process. Print-ready and source design files are not included with the physical album order.

9. Customer Approval Responsibility

Once you approve the PDF preview, you accept responsibility for the design as shown. Refunds are not provided for issues that were present and visible in the approved PDF (e.g., a caption you approved that has a typo).

We strongly recommend reviewing every page of your preview before approval.

10. Thikana City Map Frames

Thikana orders are made to order and are non-refundable. Once placed, an order cannot be cancelled under any circumstances.

11. Gift Cards

Gift cards are non-refundable once issued, and cannot be cancelled after purchase. Gift cards cannot be exchanged for cash, and no change is given on them.

Gift cards are available for any amount from ₹1,200, in whole rupees.
No GST is charged when you buy a gift card. The card is applied to the GST-inclusive price of the order it is redeemed on, and GST is charged on that order as usual.
A gift card is valid for 90 days from the date of purchase. After that it expires and any unused value is void.
A gift card can be used in part. Whatever is not used stays on the same code until the card expires.
A printed card can be added for a ₹150 delivery charge. We print and ship it to any address in India.
Keep your code safe: anyone who has it can use the card. If you lose your code, contact team@trippal.in with your purchase details and we will help.

An order paid partly with a gift card follows the refund rules above for that order; any gift card value used on it is not returned as cash.

12. Refund Timeline

Approved refunds are processed within 5–7 business days to your original payment method through the payment gateway you paid with. Refund timelines may vary by bank.

13. Contact for Refund Requests

Email team@trippal.in with your order ID and reason. We respond within 24 hours on business days.