Refund Policy

1. Advance Payment (30%)

The 30% advance confirms your order and reserves design and production capacity for it. Once the order is confirmed, this advance is non-refundable.

Every album is designed from scratch for one customer, so the work and the slot are committed as soon as the order is placed. If something has gone wrong, talk to us — team@trippal.in or WhatsApp with your order ID — and we will help wherever we reasonably can.

2. Balance Payment (70%)

The remaining 70% is due only after you review and approve your PDF preview. You are never charged the balance without your explicit approval. If you choose not to proceed after reviewing the preview, the 70% is never charged — and the 30% advance is non-refundable.

3. Damage, Printing Defects and Courier Issues

If your album arrives damaged in transit, with a genuine printing defect, or affected by a verified dispatch or courier issue, please tell us within two working days of delivery.

Send us photos or a short video of the problem — and of the packaging where the damage looks like it happened in transit — so we can verify it with our print floor and the courier. Once verified, we arrange a reprint or replacement of the affected album at no cost to you.

Reporting quickly genuinely matters: courier damage claims close within a few days of delivery, and a late report can leave the issue impossible to verify.

Nothing here limits your rights under applicable consumer law in respect of goods that are defective or not as described.

4. Delivery Issues

If your album is lost in transit (confirmed by the courier as lost), we will reprint and reship at no cost. If a package is marked delivered but not received, please contact us and we will investigate with the courier partner.

We are not responsible for delivery failures due to incorrect address information provided at checkout.

5. Confirmed Upgrades

You can upgrade your album — a larger size, or LayFlat binding — during the preview stage. Once an upgrade is confirmed and applied to an order, it becomes part of that order and cannot be downgraded. The price difference is added to your remaining balance.

6. Design Files

Design previews are shared with you for review and approval as part of the design process. Print-ready and source design files are not included with the physical album order.

7. Customer Approval Responsibility

Once you approve the PDF preview, you accept responsibility for the design as shown. Refunds are not provided for issues that were present and visible in the approved PDF (e.g., a caption you approved that has a typo).

We strongly recommend reviewing every page of your preview before approval.

8. Refund Timeline

Approved refunds are processed within 5–7 business days to your original payment method through the payment gateway you paid with. Refund timelines may vary by bank.

9. Contact for Refund Requests

Email team@trippal.in with your order ID and reason. We respond within 24 hours on business days.