Shipping Policy

1. Where We Deliver

TRIPPAL delivers to all cities, towns, and PIN codes across India — including metros, Tier 2 cities, and remote areas serviced by major couriers. We do not currently ship internationally.

2. Shipping Timeline

Working days are Monday to Friday, excluding TRIPPAL holidays. Saturdays, Sundays and holidays are not counted for design, printing, and dispatch. The 5–7 day delivery window begins once your order is dispatched — designing, printing, and dispatch all happen before that window starts.

Printing, dispatch and delivery times — for example, dispatch in 4–5 working days after full payment — are tentative estimates, not guarantees. They can change because of weather, courier delays and other conditions outside our control. A delay on its own does not qualify for a refund or cancellation. If your order is running late, we will keep you informed.

3. Shipping Charges

Free Express Delivery — every order ships by the courier's fastest (Express) service to any serviceable PIN code in India, and the customer pays nothing for it. There is no zone charge, no PIN-code surcharge and no remote-area surcharge added at checkout: the album price you see is the price you pay.

Your order summary shows the delivery line as Express Delivery — FREE, and your order confirmation repeats it. Where the courier cannot deliver Express to a PIN code, we ship by the fastest service that can reach it, still at no charge to you.

4. Courier Partners

We use trusted courier partners including Delhivery, DTDC, Blue Dart, and India Post for remote areas. Your album is carefully packaged in a rigid mailer to prevent damage during transit.

5. Order Tracking

Once your album is dispatched, you will receive a tracking link via email and SMS. You can also track your order at any time from your order dashboard.

6. Delivery Failures

If a delivery attempt fails (no one home, incorrect address), the courier will make up to 3 attempts. After 3 failed attempts, the package may be returned to us. In such cases, re-shipping charges may apply.

Please ensure your delivery address and phone number are accurate when placing your order.

7. Damaged in Transit or Wrong Item

If your album arrives damaged or with something missing, report it within 3 days of delivery — from “Report a delivery issue” on your Track Order page, or by emailing team@trippal.in — with a continuous unboxing video recorded from the sealed parcel. The video is what lets us verify transit damage with the courier.

Our support team reviews every report and decides the remedy — nothing is reprinted or re-sent automatically on a report alone. Once verified, we arrange a free reprint and reship.

If you receive the wrong item, tell us within 24 hours of delivery (Track Order → Report a delivery issue, or our support channels). We'll arrange a pickup from your address at a convenient time and deliver your correct album. Wrong-item cases are resolved by replacement — not by refund.

8. Contact

For shipping queries, reach us at team@trippal.in, call +91 9183138118, or WhatsApp us.