Support

Contact Support

Help with an order, a payment, your design or a delivery. Message us on WhatsApp, email the team, or send the form below — every message is saved and answered.

Monday – Friday, 10:00 AM – 5:00 PM IST · Saturday & Sunday: closed

WhatsApp +91 9183138118 Send us a message

Reach us directly

+91 9183138118

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The fastest way to reach the team

team@trippal.in

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Usually answered within one business day

Support hours

Monday – Friday

10:00 AM – 5:00 PM IST

Saturday & Sunday: closed

Common questions

Quick answers about orders, payments, design and delivery. If yours is not here, send us a message.

Order help

Where is my order?: Track it on the Track Order page with your order ID and the email or phone number you ordered with.
Can I change my photos?: Yes, until your order moves to "Printing" status. Send us your order ID.
Wrong address?: Contact us immediately on WhatsApp with your order ID and the correct address.

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Payment help

How do I pay for an album?: 30% of the album price plus the full delivery charge is paid at checkout to confirm your order. The remaining 70% of the album price is due only after you approve your design preview.
I paid but did not get a confirmation.: Send us your order ID, or the payment reference from your bank or UPI app, and we will check it against the payment gateway.
Is the advance refundable?: The 30% advance confirms your order and is non-refundable, and the balance is never charged before you approve your preview. See our refund policy.

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Design & revision help

When will I see my design?: The first PDF preview takes 2–3 working days, and each round of changes comes back in 1 working day. Working days are Monday to Friday, excluding TRIPPAL holidays. Saturdays, Sundays and holidays are not counted for design, printing, and dispatch.
How many changes can I ask for?: 3 revision rounds are included after your first preview. An extra round is ₹350.
How do I request changes?: Open the preview link we sent you and add your notes there. If the link is not working, send us your order ID and we will help.

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Delivery help

How long does delivery take?: Printing and dispatch take 4–5 working days after 100% payment is received; delivery is 5–7 days after dispatch. We share a tracking link once your album ships. Printing, dispatch and delivery times are tentative estimates, not guarantees — weather, courier delays and other conditions outside our control can change them. If your order is running late, we will keep you informed.
My order is running late — can I get a refund?: Printing, dispatch and delivery times — for example, dispatch in 4–5 working days after full payment — are tentative estimates, not guarantees. They can change because of weather, courier delays and other conditions outside our control. A delay on its own does not qualify for a refund or cancellation. If your order is running late, we will keep you informed.
Album arrived damaged or with a printing defect?: Report it within 3 days of delivery from your Track Order page, or email team@trippal.in. Transit damage or a missing item needs a continuous unboxing video recorded from the sealed parcel; a genuine print defect needs clear photos (a video is welcome). Our support team reviews every report — once verified, we arrange a reprint or replacement of the affected album at no cost to you.
Received the wrong item?: If you receive the wrong item, tell us within 24 hours of delivery (Track Order → Report a delivery issue, or our support channels). We'll arrange a pickup from your address at a convenient time and deliver your correct album. Wrong-item cases are resolved by replacement — not by refund.

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Send us a message

Every message is saved and reaches the team. We reply by email, usually within one business day. If it is about an order, include your order ID.

Company details

Corporate office

4A, Spaced Out Coworking Space, Shahpur Jat, New Delhi – 110049, India

Registered office & printing facility

Ward No. 15 Near Durga Pandal, Bhagta, Bhagha, Bijuri, District Anuppur, Madhya Pradesh – 484440, India

GST registered as TANUSH SINGH PARIHAR (trading as TRIPPAL LABS) · GSTIN 23OHIPS4050K1ZU